Shipping Policy

Thank you for visiting and shopping at PETELO RUGBY ALL STARS STORE. Following are the terms and conditions that constitute our Shipping Policy.

UK Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

If your child is attending a Petelo Rugby camp or after school sessions, the items will be handed to your child at the next session.

Update this section if your processing time exceeds 2-3 business days.


Shipping rates & delivery estimates

Shipping charges are calculated depending on the weight per-order and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Royal Mail 2nd

3-5 business days


Royal Mail First Class

1-3 business days


Hand delivered at session

At next attended session



* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to addresses

Petelo Rugby All Stars ships to addresses within the United Kingdom.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Petelo Rugby All Stars is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Petelo Rugby All Stars is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipping prices may vary depending on the destination country and weight/size of the order.

All taxes and cost will be paid by the customer

Shipment method

Estimated delivery time

Shipment cost

Royal Mail International Standard

2-3 weeks


Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Items must be returned within 2 weeks of receiving them.

Any worn or damaged items are non-refundable. Items must be returned in the original packaging and in brand new condition with a statement explaining the reasons for returning the item.

Any shipping costs for faulty items returned, will be paid for by Petelo Rugby All Stars.

Or the items can be returned to the coaches at the next session.

Petelo Rugby All Stars is not responsible for any damage caused during Shipping.